In this episode of AI in Action: Magic Moments, we sit down with executives from Lifetime Products, a leading manufacturer of high-quality outdoor gear including basketball hoops, kayaks, and more. Global IT Functional Manager Sinahi Lopez recounts her personal “AI Magic Moment” which was a breakthrough with Dynamics 365 and agents that delivered real business impact by enabling overnight automation. It empowered Lifetime's teams to start each day ahead of the game, focused on customers instead of catching up. Learn More: https://msft.it/6059sPsdX https://www.youtube.com/watch?v=Pp5Q4S1KyIk

In this video, discover the exciting new features coming to Dynamics 365 Service ERP in 2025 release wave 2. Maximize your experience with Dynamics 365 and Power Platform by exploring the detailed release plans at https://learn.microsoft.com/dynamics365/release-plans/ But that's just the beginning! We encourage our community to keep learning with the resources provided below: – Dynamics 365 Blog: https://www.microsoft.com/dynamics-365/blog/ – Dynamics 365 Community: https://community.dynamics.com/ – Power Platform Blog: https://www.microsoft.com/power-platform/blog/ – Power Platform Community: https://powerusers.microsoft.com/ https://www.youtube.com/watch?v=BnjxQice94A

This episode is sponsored by the 365 Leadership Summit, taking place September 18-19, 2025 On this episode we are discussing the business leader's perspective on AI transformation, including a theme that people aren't talking about as much: failure. Our guests on this episode, Prachi Mishra of Microsoft and Geoff Ables of C5 Insight, talk both the risks and the potential benefits of the AI offerings that are emerging almost in real time from Microsoft in 2025. Prachi and Geoff both explain their reasons for viewing AI as key to the future of business, and the conditions that will lead organizations to successful investments. They share case studies from their own clients, AI adoption advice, and how to build an achievable roadmap. And Geoff helps us understand one of the key risks that he foresees, the emergence of AI shelfware and the loss of excitement or momentum within an organization. More about the 365 Leadership Summit: Taking place September 18-19, 2025 at The Ritz-Carlton, Denver, CO the 365 Leadership Summit is THE Non-Technical AI & Digital Transformation Event for Business Leaders & Change Influencers. Learn more at: www.c5in.co/leader https://www.youtube.com/watch?v=KDvwb3keE1Y