Category: CRM



All your surveys from Forms Pro are now moved to #Microsoft Dynamics 365 Customer Voice. Learn how you’ll be able to perform all the actions here that you were doing in Forms Pro. Watch this video to see there how there is no impact on your existing Forms Pro surveys with the transition to Customer Voice and the new capabilities along with the new user interface. Find out more: https://customervoice.microsoft.com Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=YNrFEwzlWy0



We continue the Dynamics GP to Dynamics 365 migration podcast series with a conversation focused primarily around making the case for D365 Finance and Operations, once again joined by Karen Riordan of Menlo Technologies and Peter Joeckel of TurnOnDynamics. In some ways, the path to F&O could be described as only marginally easier than a migration from GP to any other vendor's ERP, so the discussion touches on ERP selection more broadly, the range of approaches that partners in the Microsoft channel have selected regarding their own ERP product sales strategies. Many sell more than one ERP, and for many of those, the other ERP is not a Microsoft product. We also touch on the DevOps debate around Business Central and some of the latest Microsoft incentives to GP customers. Show Notes: 1:00 – Quick recap of the first three episodes 2:30 – What are renewing GP customers hearing from Microsoft and partners? 5:00 – Marketing evaluation: Microsoft's BREP to CSP incentive and surrounding positioning 10:45 – If GP customers don't select BC straight away, what does ERP selection look like? 15:30 – What are signs that a GP customer might be a good fit for evaluating F&O? 17:15 – Customer story: How AX/FO dimensional inventory solved a GP user's needs 27:00 – What drives cost in ERP projects (hint: it's moving from one to another) 30:00 – Why a partner sells both Dynamics ERPs and a competing vendor's ERP 35:00 – The DevOps debate 41:30 – Why so many GP partners will never look at F&O, and perhaps why some never should https://www.youtube.com/watch?v=FOOoCzJU65k



Dynamics 365 Customer Insights, Microsoft's customer data platform, enables financial services institutions to utilize a holistic customer view to create personalized experiences based on individual customer financial goals, growing client loyalty and share of wallet. Learn more: https://dynamics.microsoft.com/en-us/ai/customer-insights/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en Please note: this video was pre-recorded prior to the COVID-19 pandemic. #MSDyn365 #Microsoft https://www.youtube.com/watch?v=OdJyt4X1_dQ