In this video, Matthew Jafarian, Executive Vice President of Business Strategy for Miami HEAT, talks with Dina Apostolou, Senior Director of #Microsoft Business Applications, about how a firm digital foundation helps the team maintain fan engagement and business success during challenging times. The HEAT relies on insights gained through Microsoft Dynamics 365, Microsoft #PowerBI, and Microsoft Azure to gain a 360-degree view of customers and operations. With these tools, the HEAT can make sense of data, streamline operations, and deliver benefits. Read the full case study: https://customers.microsoft.com/en-us/story/761660-miami-heat-media-and-entertainment-dynamics-365 Learn more: https://dynamics.microsoft.com/en-us/ai/customer-insights/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en Please note: some of the footage used in this video was pre-recorded prior to the COVID-19 pandemic. https://www.youtube.com/watch?v=4QAI1LuGah4

In this video, Derik will walk you through the process of creating a chat bot with Power Virtual Agents https://www.youtube.com/watch?v=1KX4sKBY3Ks

A global icon in the automotive industry, Mercedes-Benz is committed to delivering the ultimate customer experience. Not only in the design and production of superior vehicles, but in industry-leading service. To help achieve this goal, Mercedes-Benz chose Dynamics 365 Remote Assist technologies and HoloLens 2 to improve service technician efficiency, reduce time to problem resolution, and reduce the cost and environmental impact of service-related travel. For more information, visit: https://dynamics.microsoft.com/en-us/mixed-reality/remote-assist/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en Please note: some of the footage used in this video was pre-recorded prior to the COVID-19 pandemic. #MSFTDyn365 #Microsoft https://www.youtube.com/watch?v=3CUHWYqNZv8