Category: CRM



2020 has forced a lot of organizations to rapidly embrace digital transformation across all industries and verticals. While this may have initially been a survival response, many organizations are thriving due to new and improved processes across sales, customer service, marketing, and more. This Session is designed for business leaders to take stock of these changes and to potentially take learnings from the organizations that are implementing and driving these changes globally. Agenda:
– Introduction: A quick round of introductions
– Opening Remarks (10 Mins): A high level and strategic look at the impact of 2020, and its effect on governmental decisions.
– Microsoft's Role in Digital Transformation (10 Mins): Focus on Microsoft's growth over the past 12 months, and learnings their customers are applying in 2021.
– Roundtable Discussion (30 Mins): This interactive session will include all our guests to the session, and will look at the key learnings they are taking into 2020.
– Q&A: Time for further questions from the audience. https://www.youtube.com/watch?v=PzvzSwDAPB4



Alithya's engineering practice spans from the control room to the board room. This 60 second video gives you a glimpse into our diverse expertise and experience. https://www.youtube.com/watch?v=tF9MHtSK82s



The Microsoft's Dynamics 365 FastTrack team has been holding a TechTalk webcast series in recent months featuring the use of various tools and capabilities of the Power Platform in the context of strengthening a Dynamics 365 Finance and Supply Chain Management (a.k.a., Finance and Operations) system. Series organizer and FastTrack architect Rachel Profitt explains that, while there is lots of great material on Power Platform and likewise plenty of information available on D365 F&O, customers and partners can still find it hard to connect the dots that open up the full range of solution possibilities. Profitt and principal technical specialist Murray Fife of Microsoft's Black Belt team recently co-presented a new session in the event series on AI Builder, and they discuss with us some of the highlights of that session, the audience reaction, future plans for the webcast series, and the broader outlook for building momentum in blending Power Platform tools with ERP. Show Notes 2:30 – How Rachel and Murray's work with AI Builder is being received by customer and partner audiences. 7:00 – Rachel's role as a FastTrack architect and Murray's role as a principal technical specialist on Microsoft's Global Black Belt team 10:30 – Why Rachel felt a need for a Power Platform TechTalk series for F&O customers to showcase customization alternatives 12:30 – Reactions from the partner community after seeing the presentations. 15:30 – Why developing with Power Platform requires a shift in the F&O customization mindset 18: 00 – F&O customer roles most interested in Power Platform adoption 21:30 – At what point in the development of a D365 solution do customers make the decision to deploy Power Platform? 27:30 – What's in a partner's demo versus what's in scope for the delivery team 29:30 – How accurate are AI Builder tools in doing their jobs? 33:30 – What's next in the Tech Talk series, and what else has been covered already 34:30 – What Rachel and Murray are excited about for 2021: events and features https://www.youtube.com/watch?v=VIi-1yzgk_k