GN Group—which offers brands like Jabra and ReSound—has been making life sound better for more than 150 years with its world-class hearing aids, headsets, and video collaboration solutions. Still growing, GN Group needs innovative technology solutions that can scale to meet its strong growth and help the company deliver on its promise of excellent customer service. GN Group is moving to Microsoft Dynamics 365 Supply Chain Management and Dynamics 365 Finance and gaining actionable, AI-powered predictive insights into its operations and end-to-end supply chain across multiple data sources. This is preparing the company for the future, with a flexible infrastructure that can expand and adapt as the business grows and responds to changes in the global marketplace. Read similar stories: https://customers.microsoft.com/en-us/home?sq=&ff=&p=0 Visit the product page: https://dynamics.microsoft.com/en-us/supply-chain-management The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #MSFTDyn365 Please note: some of the footage used in this video was pre-recorded prior to the COVID-19 pandemic. https://www.youtube.com/watch?v=-crPQdPFJsM

Editor's Note: This episode is sponsored by Sana Commerce. Many manufacturers still struggle to understand and meet B2B buyers’ expectations for online customer experience. In reality, business buyers are just consumers at their jobs. They know that Amazon-level experiences and capabilities are possible, and now their expectations of B2B experiences are rising. On this episode we talk with Sana Commerce’s Customer Success Team Lead, Roberto Najera, as he shares his viewson the past, present, and future of e-commerce in the context of manufacturer's needs and Dynamics 365 integration. We also discuss findings from Sana Commerce's new State of Manufacturing and E-Commerce Benchmark Report and how some of the findings around levels of investment and addressing current challenges are reflected in Roberto's experience working one-on-one with manufacturers. Show Notes: 2:00 – A historic perspective of e-commerce in manufacturing and the changing trends today 4:30 – Investments in B2B e-commerce in the wake of the pandemic, both technology and skills 8:15 – Managing the growth of digital channels 12:30 – Deciding if and how to enhance more customer interactions from traditional to online 13:30 – Maturity levels that businesses go through in e-commerce adoption 18:15 – E-commerce planning in the context of ERP data analysis 19:30 – Surprising findings from of e-commerce initiatives 21:45 – New challenges that B2B firms are facing today that e-commerce solutions are helping them overcome https://www.youtube.com/watch?v=cLbVjCqdBzA

In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Fraud Protection. Introducing an External Calls mechanism as part of the 2021 release wave 1. From within Dynamics 365 Fraud Protection rules, merchants can now use data from API’s outside of Fraud Protection, to help determine which events should be approved or rejected. From the new External Calls page, you can connect to any API, providing real-time access to external data, such as third-party data enrichments, or custom AI models. As an example, you can connect to a third-party API to validate phone numbers. To do so, simply provide the endpoint, choose a method of authentication (AAD or anonymous) and specify any necessary parameters. You can also run a "Test" at any point to check the connection. Note that if the call is unsuccessful, error details will be available. And, if successful, you can view the response from the API. All defined External Calls can be referenced and selected for use in rules. For example, any data returned in the phone verification API. response, can be used in your rules. You may choose to flag transactions for review if the phone number provided is associated with a prepaid account. You can easily monitor these external calls on the External Call Performance page, where you can review information about request volume, latency, and errors over the past 3 weeks. By utilizing external calls in Fraud Protection’s rule engine, you can now make insightful event decisions based on real-time data from both inside and outside of Dynamics 365 Fraud Protection. Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW1/FraudProtection Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/FraudProtection Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/FraudProtection Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/FraudProtection Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/FraudProtection User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/FraudProtection Upcoming events
Find and register for in person and online events: https://aka.ms/Events/FraudProtection Product trials
Get started with Dynamics 365: https://aka.ms/Trials/FraudProtection Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=JM3KpsGYaag