In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Field Service. Improve your customer experience by providing visibility into upcoming service visits. Automated service visit reminders will ensure customers are ready and available when the technician arrives, eliminating wasted trips due to customer unavailability. Real-time location tracking while the technician is in route helps your customers better plan their day around a service visit.
This business value will be delivered with the following capabilities:
– Automated service schedule reminders and notifications of service time changes are sent to your customers via email and SMS. – On the day of service, send a notification informing your customer of the technician's estimated arrival time, with the ability to track the technician's progress to destination in real-time.
– Responsive user interface hosted on Power Apps portals provides easy access from any customer device. Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW1/FieldService Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/FieldService Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/FieldService Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/FieldService Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/FieldService User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/FieldService Upcoming events
Find and register for in person and online events: https://aka.ms/Events/FieldService Product trials
Get started with Dynamics 365: https://aka.ms/Trials/FieldService Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=XziolRt0JcI

In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Marketing. Event-based customer journeys enable you to react to customers’ actions in real time. Journeys can be triggered based on real-world interactions like walking into a store and connecting to Wi-Fi. Journeys can also be triggered by virtual interactions such as visiting a shopping site. The real-time nature of the journey ensures that you can respond to customers immediately and convert their expression of interest into a sale. Feature details:
– Intuitive customer journey designer optimized for event-based journeys.
– Journeys are triggered in real time so you can respond to customers immediately.
– Automatically add or remove customers from a journey based on their actions.
– Personalize the experience for every customer based on their actions during the journey.
– Create dynamic schedules for sending messages based on type of customer actions.
– Create journey branches that remind customers to perform an action and merge back to the main journey once the customer performs the action.
*Preview features will be available in North America and Europe regions. Other regions will be supported at the time of general availability. * Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW1/Marketing Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/Marketing Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/Marketing Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/Marketing Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/Marketing User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/Marketing Upcoming events
Find and register for in person and online events: https://aka.ms/Events/Marketing Product trials
Get started with Dynamics 365: https://aka.ms/Trials/Marketing Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=7iSQRKRPkbs

In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Supply Chain Management. Our automation solution template for Dynamics 365 Supply Chain Management showcases how Power Automate can be used to automate business process in the example of Quality orders.
The Power Automate solution template includes a cloud automation flow and a desktop automation flow that automated the creation of quality orders in Dynamics 365 Supply Chain Management. The automation can be started from many events and signals like user input or machine signals (e.g. IoT signals).
As one example the QOrder Power Application is included in the solution template that supports user by scanning item QR code, entering quantity and attaching camera pictures.
Solution parameters are included to configure the automation for a specific use case in a production facility. Please note: This is the first preview version of the solution template, and some functionality is limited. We will add more capabilities in iterative enhancement updates. Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW1/SupplyChainManagement Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/SupplyChainManagement Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/SupplyChainManagement Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/SupplyChainManagement Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/SupplyChainManagement User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/SupplyChainManagement Upcoming events
Find and register for in person and online events: https://aka.ms/Events/SupplyChainManagement Product trials
Get started with Dynamics 365: https://aka.ms/Trials/SupplyChainManagement Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=LFbzJ6-H89w