In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Customer Voice. When you create a survey, you also configure metrics to be able to track key performance indicators. Sometimes these metrics are not based on a single survey question like NPS, but rather a bunch of different related survey questions. Survey Scoring can be used to track metrics that are based on responses of multiple survey questions. Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW1/CustomerVoice Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/CustomerVoice Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/CustomerVoice Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/CustomerVoice Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/CustomerVoice User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/CustomerVoice Upcoming events
Find and register for in person and online events: https://aka.ms/Events/CustomerVoice Product trials
Get started with Dynamics 365: https://aka.ms/Trials/CustomerVoice Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=ZQ7M8Gm28GU

Five-star buying experiences are built on a deep understanding of your customers. See how Microsoft Dynamics 365 Customer Insights connects with your sales stack to elevate buying experiences, win customers, and accelerate growth. Learn more: https://dynamics.microsoft.com/en-us/ai/customer-insights/ Thank you for watching our video! Stay up to date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #MSFTDyn365 https://www.youtube.com/watch?v=d1eOU8SCy_A

This episode is sponsored by Stratos Cloud Alliance, Velosio’s Microsoft partner program. Visit www.dynamics365partner.com to learn more about their partner offerings. Jeff Edwards recently joined Stratos Cloud Alliance, Velosio’s Microsoft partner program. He and Scott May tell us about some of Microsoft's latest partner incentives and the hottest opportunities in the channel today. We also discuss vertical strategies, Microsoft's performance as their fiscal year nears an end, and what to watch for in FY22 in terms of licensing, program updates, and leadership changes. Show Notes: 2:00 – Jeff's history in the Microsoft ecosystem and his leadership at Stratos Cloud 3:45 – Scott's role and responsibilities 5:30 – Important updates from Microsoft: Incentives, investments, and planning 11:00 – What Microsoft's channel incentives on cloud customer onboarding say about business priorities 15:30 – CSP growth rates at Stratos Cloud and in the channel overall and what that says about the market 18:00 – Three different partner profiles that are engaging with Dynamics 365 and the rest of the Microsoft cloud 21:30 – Microsoft's new fiscal year and how partners will reset, from executive leadership to licensing and commerce tools 26:30 – The work partners can do to become industry-focused while aligning with Microsoft's plans About: Stratos Cloud Alliance is the Microsoft CSP Indirect Provider that provides all the sales support, enablement, and services a partner needs to build a profitable cloud solutions business with Microsoft Dynamics 365. With over 33 years’ experience implementing Dynamics business management solutions, Stratos Cloud offers partners a comprehensive portfolio of Microsoft Cloud Business and Productivity Solutions, ISV Products and Tools, Customer Services, and flexible Partner Programs supporting transformation at the pace and investment level that is right for you. https://www.youtube.com/watch?v=1A7J-525Rx4