Category: CRM



This episode is sponsored by Evenica. On this episode, Evenica’s Gustavo Oliveira help us unpack the fundamentals of creating a seamless, secure, and consistent checkout experiences in Microsoft Dynamics 365 Commerce. He explains how a payment connector acts as the communication bridge between POS systems, online stores, and financial institutions to handle the orchestration that makes modern payments work. We also discuss how solutions like Evenica’s e4Payment streamline the “last mile” of the customer journey, reduce friction at checkout, support loyalty and gift card systems, and unlock transaction data inside Dynamics 365. From tokenization and modern tender types to unified data for better decision-making, Gustavo highlights why payment connectors have become essential for retailers looking to modernize, scale, and differentiate. From Evenica: See how e4Payment can transform payment orchestration inside Dynamics 365. Check out the solution on Microsoft’s Azure Marketplace and explore what it can do for your business. https://marketplace.microsoft.com/en-us/product/dynamics-365-for-operations/evenicacorp1582838632446.e4payment?tab=Overview https://www.youtube.com/watch?v=49T_B216dHA



This episode is sponsored by XPLUS. On this episode we are discussing security and compliance in Dynamics 365 F&O and what advances in these areas could mean for the future of the product. Since we last talked to our guest, Bartosz Szpiech, VP of Product at XPLUS, Microsoft has advanced its support for user security governance, or USG, which means users must adapt to evolving license enforcement policies. Bartosz discusses how understanding licensing policy relates to the broader concept of observability in D365. As roles evolve to conform to security and license requirements, customers have the opportunity to begin achieving better insights, he explains. We explore how new tools that offer better insights into activity within F&O could accelerate the identification of high-value AI scenarios that will evolve ERP. He also provides an update on the latest Executive Automats security training for F&O customers. More from XPLUS Dynamics 365 F&SCM Security Masterclasses – https://www.executiveautomats.com/dynamics-365-fscm-security-masterclasses https://www.youtube.com/watch?v=J0heilf_Y0Y



The Sales Development Agent autonomously researches, qualifies, and engages leads to help drive revenue growth. It acts like a teammate, builds and nurtures pipeline with personalized outreach and follow-ups, freeing sellers to focus on what matters most: building relationships and closing deals. Read more at https://msft.it/6058tRkEI #SalesDevelopmentAgent #Agent #CRM #Dynamics365 https://www.youtube.com/watch?v=KHBoVzC8VmQ