Expect more from your customer data platform (CDP). With Microsoft Dynamics 365 Customer Insights, capture customer interactions from your website and other digital properties and leverage those signals for interactive experiences that resonate with your customers. To learn more, visit: https://dynamics.microsoft.com/en-us/ai/customer-insights/engagement-insights-capability/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=EVVuPJxuRHA

Microsoft Customer Experience Platform is a complete marketing stack that helps you accelerate business growth and deepen customer connections. Deeply understand your customers and drive intent with AI-powered insights to deliver connected experiences – all the way from acquisition to retention. Win more hearts and minds in an omnichannel world, while building trust with the highest level of data governance, privacy, and compliance. To learn more, visit: https://www.microsoft.com/industry/customer-experience-platform Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #MSFTDyn365 #MSIgnite https://www.youtube.com/watch?v=ATYReRufU-I

Industry partners share their experiences with the new voice channel in Dynamics 365 Customer Service. The voice channel, built on the same planet-scale communications platform that powers Microsoft Teams, allows organizations to deliver personalized, consistent service across calls and other channels. It empowers live and virtual agents to deliver world-class customer service with AI at each step of the call, unified insights across all customer engagements, with no integration needed. Read the blog at https://aka.ms/VoiceIgnite21 Sign up for a free trial at https://trials.dynamics.com Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #MSFTDyn365 #Microsoft #MSIgnite https://www.youtube.com/watch?v=jXxAXw2Lrsw