In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Customer Insights. Consent management helps companies maintain compliance, trust, and customer satisfaction around the use of customer profiles. To respect all sorts of privacy regulations, such as the General Data Protection Regulation and the California Consumer Privacy Act, our customers consider consent management as a natural aspect of unified profile management.
This feature unifies and harmonizes customer consent data from sources across an enterprise, and enables consent application across existing Customer Insights capabilities, such as segmentation, AI models, and activation scenarios. For example, Customer Insights users can integrate consent data captured with external consent services into audience insights as a native consent entity. Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW2/CustomerInsights Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/CustomerInsights Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/CustomerInsights Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/CustomerInsights Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/CustomerInsights User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/CustomerInsights Upcoming events
Find and register for in person and online events: https://aka.ms/Events/CustomerInsights Product trials
Get started with Dynamics 365: https://aka.ms/Trials/CustomerInsights Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=B9KyM1Spg0I

This video provides an overview of how to configure the systems connections on a new deployment of Dynamics 365 Intelligent Order Management. Learn more: https://docs.microsoft.com/en-us/dynamics365/intelligent-order-management/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTdyn365 https://www.youtube.com/watch?v=cdv0kEMTNMc

In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Customer Service. Customers use the existing template-based Communities to offer basic ideation capabilities to their end-users. Very often, customers need to customize these templates for a richer end-user experience or to fit this experience with their brand. Ideas is a new portal-based application that provides customers with out-of-the-box capabilities to gather, collect and respond to product ideas, customer feedback, and suggestions. The rich set of capabilities, combined with configurability allows enterprises to use their brand to engage with their end-users through a plug and play experience. By promoting continuous engagement between companies and customers, Ideas will help increase customer loyalty and maximize return on investment.
The modern Ideas app provides the following capabilities out of the box: For end-users:
– Post a new idea
– Browse existing ideas
– Filter
– Global and in-forum search
– Upvote
– Comment
– flag inappropriate content
– View status and history of user submitted ideas For administrators:
– Reply to end-user content
– Change idea status
– Add a custom header or footer
– Fit to brand colors
– Add quick links
– Receive email notifications
– Manage content including moderation and merge duplicate ideas
– Manage users and assign security roles
– Block users Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW2/CustomerService Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/CustomerService Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/CustomerService Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/CustomerService Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/CustomerService User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/CustomerService Upcoming events
Find and register for in person and online events: https://aka.ms/Events/CustomerService Product trials
Get started with Dynamics 365: https://aka.ms/Trials/CustomerService Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=0nqNz8pgLc8