In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Customer Service. Transform an entire organization into a unified customer service team by easily bringing together the right talent to effectively resolve complex cases. Agents and subject matter experts can swarm cases in the applications they're accustomed to using, including Customer Service workspace and Microsoft Teams. Some of the key capabilities of this feature are: -Intelligent expert finder: Easily discover the best-suited subject matter experts with the right skills. – Notifications: Notify relevant subject matter experts across Dynamics 365 and Teams. – Simple collaborative interface: Show relevant information and allow for real-time collaboration. This can be accessed from Dynamics 365 Customer Service or the swarm group chat in Microsoft Teams. Get the most out of Dynamics 365 Release plan View all capabilities included in this release: https://aka.ms/Plan/2022RW1/CustomerService Product updates
Stay up to date on the latest product updates: https://aka.ms/Updates/CustomerService Release calendar Know important release milestones: https://aka.ms/Updates/Calendar/CustomerService Licensing Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/CustomerService Product documentation Find documentation for Dynamics 365: https://aka.ms/Documentation/CustomerService User community Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/CustomerService Upcoming events Find and register for in-person and online events: https://aka.ms/Events/CustomerService Product trials Get started with Dynamics 365: https://aka.ms/Trials/CustomerService Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=3_UkRNmh4ek

We are thrilled to share an overview of the exciting updates and capabilities of the Marketing Application in the 2022 release wave 1. These enhanced capabilities will add significant value to your marketing team as they have been tailored to meet and exceed the requirements of today's marketer and customer expectations. https://www.youtube.com/watch?v=htdIWJXc_L0

The technology needs of today's deskless worker reflect the pressures they face in their day-to-day work experiences. On this episode we are looking at the mobile capabilities that deskless workers are taking advantage of today and how various tech advances suit different roles. Our guest, Trevor Metcalf of Resco, shares his perspective on the wide range of organizations investing in new solutions for field workers and how they prioritize those requirements to deliver solutions that are optimized for different scenarios, from humanitarian work to retail to travel and leisure. And Trevor shares some interesting perspective on the future of mobile solutions. More organizations are coming around to the idea that entire workforces can embrace mobile solutions, he says, allowing them to design a future that in some cases is completely free of desktop interfaces. Show Notes: 1:15 – What is the macro view for deskless worker experiences today? 3:00 – Employers' pressure to deliver positive workforce engagement 4:30 – How do you define the deskless workforce today? 7:30 – Where are the next mobile tech opportunities for workers? 10:30 – Why deskless workers need tailored solutions that aren't generic 12:30 – Resco client stories that reflect typical needs for various types of organizations 16:30 – How to design for the workers' needs 18:00 – Why starting small on new mobile capabilities is a smart approach in many cases 19:00 – Why today's mobile solutions can stand on their own, without a desktop interface for the back office 23:45 – Planning for Resco.connect 2022 A message from Resco: Join Resco on June 9th, 2022 in Charleston, SC at Resco.connect 2022 to share ideas & spark debates around deskless workers. Explore the agenda and secure your tickets while they last! https://www.eventbrite.co.uk/e/rescoconnect-tickets-320874302677 We’re Resco, one of the global leaders in developing cross-platform mobile software solutions. We enable companies to collect, access, share and evaluate vital business data in the field. Today, Resco products mobilize over 200,000 licensed users at 2000+ corporate customers worldwide and are supported by a network of 600+ partners. If you want to learn more about Resco, visit: https://www.resco.net https://www.youtube.com/watch?v=17qwo_seNuo