Using omnichannel for customer service ​to deliver personalized support

Learn how to scale operations with flexibility to match customer demand with Omnichannel for Customer Service. New productivity tools provide enhanced service management capabilities, while multiple channels offer personalized service to customers from the channel of their choice. Omnichannel's embedded intelligence provides organizations with actionable insights. Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #MBAS2020 #MSFTDyn365 https://www.youtube.com/watch?v=xntSXzdkJ7o