Unified Service Desk USD

Learn how Unified Service Desk for Microsoft Dynamics 365 provides aggregate customer information from different areas in Dynamics 365 into an integrated desktop giving you a 360° view of the customer interactions. This webinar session will highlight how agents can get immediate access to business critical information and quickly engage with customers/address queries and issues. We will also be covering: What is Unified Service Desk?
– How does it work with Microsoft Dynamics 365/CRM?
– Why use it? – Call Center challenges and how USD can help
– Demo – installation & configuration, Live agent Preview https://www.youtube.com/watch?v=IhyMTjJ-9_U