Resolve complex cases faster using customer support swarming
In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Customer Service. Transform an entire organization into a unified customer service team by easily bringing together the right talent to effectively resolve complex cases. Agents and subject matter experts can swarm cases in the applications they're accustomed to using, including Customer Service workspace and Microsoft Teams. Some of the key capabilities of this feature are: -Intelligent expert finder: Easily discover the best-suited subject matter experts with the right skills. – Notifications: Notify relevant subject matter experts across Dynamics 365 and Teams. – Simple collaborative interface: Show relevant information and allow for real-time collaboration. This can be accessed from Dynamics 365 Customer Service or the swarm group chat in Microsoft Teams. Get the most out of Dynamics 365 Release plan View all capabilities included in this release: https://aka.ms/Plan/2022RW1/CustomerService Product updates
Stay up to date on the latest product updates: https://aka.ms/Updates/CustomerService Release calendar Know important release milestones: https://aka.ms/Updates/Calendar/CustomerService Licensing Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/CustomerService Product documentation Find documentation for Dynamics 365: https://aka.ms/Documentation/CustomerService User community Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/CustomerService Upcoming events Find and register for in-person and online events: https://aka.ms/Events/CustomerService Product trials Get started with Dynamics 365: https://aka.ms/Trials/CustomerService Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=3_UkRNmh4ek