Patagonia turns to Dynamics 365 to create an innovative and seamless customer experience

For outdoor retailer Patagonia, creating a great customer experience is a top priority. Covid-19 interrupted the company's operations and completely shut down their business from warehouse, to call center, to retail stores overnight. Patagonia turned to Microsoft to help turn the lights back on. They deployed Microsoft Dynamics 365 for their direct business to help continue operating their business and serving customers. Using distributed order management within Dynamics 365, Patagonia turned their stores into mini-warehouses to fill orders and ship from stores, as well as offer curbside pickup to customers. This allowed the company to be more agile and tie the customer journey together for a seamless experience. Learn more: https://dynamics.microsoft.com/en-us/?ef_id=a59f7805547216b82c8f1862610db8af:G:s&OCID=AID2100366_SEM_a59f7805547216b82c8f1862610db8af:G:s&msclkid=a59f7805547216b82c8f1862610db8af Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #MSFTDyn365 https://www.youtube.com/watch?v=ck-iEqB0aJU