Microsoft Dynamics 365 Contact Center overview

Transform service experiences with a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every engagement channel. Microsoft Dynamics 365 Contact Center capabilities include: • Next-generation self-service: With sophisticated pre-integrated Copilots for digital and voice channels that drive context-aware, personalized conversations, contact centers can deploy rich self-service experiences. • Accelerated human-assisted service: Across every channel, intelligent unified routing steers incoming requests that require a human touch to the agent best suited to help, enhancing service quality and efficiency. • Operational efficiency: With generative AI-based, real-time reporting, Dynamics 365 Contact Center allows service leaders to optimize contact center operations across all support channels, including their workforce. Learn more: https://aka.ms/D365-Contact-Center #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=SD4gPnlNUYg