Miami HEAT uses Dynamics 365 for customer satisfaction and business success

In this video, Matthew Jafarian, Executive Vice President of Business Strategy for Miami HEAT, talks with Dina Apostolou, Senior Director of #Microsoft Business Applications, about how a firm digital foundation helps the team maintain fan engagement and business success during challenging times. The HEAT relies on insights gained through Microsoft Dynamics 365, Microsoft #PowerBI, and Microsoft Azure to gain a 360-degree view of customers and operations. With these tools, the HEAT can make sense of data, streamline operations, and deliver benefits. Read the full case study: https://customers.microsoft.com/en-us/story/761660-miami-heat-media-and-entertainment-dynamics-365 Learn more: https://dynamics.microsoft.com/en-us/ai/customer-insights/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en Please note: some of the footage used in this video was pre-recorded prior to the COVID-19 pandemic. https://www.youtube.com/watch?v=4QAI1LuGah4