Introducing the new service agent for Dynamics 365: Quality Evaluation Agent

Quality Evaluation Agent for Dynamics 365 Customer Service and Contact Center provides supervisors and service teams with a real-time pulse on service quality across both human and AI-led interactions. The agent monitors quality metrics, detects anomalies, and initiates corrective actions—enabling broader, faster, and more consistent quality management. Read more at https://msft.it/6058sAhg2 #Microsoft #Dynamics365 #Copilot https://www.youtube.com/watch?v=jZrxrqKsyGA