Identifying Satisfaction Drivers and Financial Impact Analysis with ACSI Analytics solution

The American Customer Satisfaction Index (ACSI) is now available with a new set of indispensable Do-It-Yourself tools for customer experience (CX) management through Customer Voice. Founded at the University of Michigan, the ACSI applies scientific cause-and-effect analytics that relates CX to economic returns. Learn how Dynamics 365 customers can access ACSI templates to capture the customer experience at any level: corporate, branch, transactional, or omnichannel. Benchmark with ACSI’s full array of customer experience metrics to identify gaps and best practices from among more than 400 of the largest U.S. companies across 46 industries and 10 economic sectors. Obtain real-time outputs from ACSI’s dynamic cause-and-effect analytics, utilizing a continuously updated simulator to identify what customers like and what they don’t and what kind of improvements will have the greatest impact on customer satisfaction, retention, and financial results Learn more, here: https://aka.ms/ACSICustomerVoice Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Dynamics365 #Dynamics365CustomerVoice https://www.youtube.com/watch?v=ZZtqUgzjtFk