Join Jeff Comstock (Corporate Vice President, Dynamics 365 Customer Service) as he shares how Copilot is transforming the customer and field service landscape for Lenovo and G&J Pepsi, boosting efficiency, reducing training costs, and ultimately delivering exceptional experiences for agents, frontline workers, and customers. Check out new capabilities for Dynamics 365 and Power Platform with the 2024 release wave 1 plans: https://learn.microsoft.com/en-us/dynamics365/release-plans/ #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=Wj83UEl7rm4
https://www.youtube.com/watch?v=CFCzh09rxsU In this video, we highlight new capabilities that will be released for Microsoft Dynamics 365 Customer Service and Dynamics 365 Field Service in 2024 Release Wave 1. These features help managers address inquiries and coordinate product delivery, showcasing the seamless integration of various tools to enhance customer service and…
https://www.youtube.com/watch?v=sWpwdCt2sGE In this video, discover the exciting new features coming to Dynamics 365 Customer Service and Field Service in the 2024 Release Wave 2. Maximize your experience with Dynamics 365 and Power Platform by exploring the detailed release plans at https://learn.microsoft.com/dynamics365/release-plans/ But that's just the beginning! We encourage our community…
https://www.youtube.com/watch?v=mWNCCCu4sxM Customer service doesn't end at the contact center. In this session, experts will share how Microsoft customers use the latest features in Dynamics 365 Field Service to support their physical service operations—and learn and collaborate more effectively using enhanced mixed reality capabilities. Check out new capabilities for Dynamics 365…
