Get started with service agents for Dynamics 365

Transform customer service through automation with Microsoft Dynamics 365. The Customer Intent, Customer Knowledge Management, and Case Management agents for Dynamics 365 Customer Service and Dynamics 365 Contact Center help contact centers transform customer experiences across self-service and human-assisted service. • The Customer Intent Agent enables evergreen self-service by continuously discovering new intents from past and current customer conversations across all channels, mapping issues and corresponding resolutions maintained by the agent in a library. • The Customer Knowledge Management Agent ensures knowledge articles are kept perpetually up-to-date by analyzing case notes, transcripts, summaries and other artifacts from human-assisted cases to uncover insights. • The Case Management Agent for Dynamics 365 Customer Service streamlines case management to reduce handle time and ease the workload on service representatives. Learn more: https://msft.it/6052Ufzpr #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=zZwA3cnNi2A