Generative AI in the Digital Contact Center – Jeff Comstock, Edgar Wilson II

The latest release of the Digital Contact Center Platform incorporates generative AI tools to support and amplify customer service teams. We’ll discuss these latest features and provide a first look at these capabilities in action through the lens of MVP Health, an innovative health insurance organization. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=VtEVfN5Al18