Extending customer service to the field | Lili Cheng, Charles Drayton

Customer service doesn't end at the contact center. In this session, experts will share how Microsoft customers use the latest features in Dynamics 365 Field Service to support their physical service operations—and learn and collaborate more effectively using enhanced mixed reality capabilities. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 1 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ Join the Microsoft Business Applications Launch Event Network to talk with Microsoft researchers and influence future events. https://Aka.ms/MSBizAppsNetworkPanel #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=mWNCCCu4sxM