Exceeding Customer Expectations Through Transformation

Customer service plays a direct role in driving revenue, market share, and loyalty—but when service falls short, businesses can quickly lose their edge. At the same time, customer expectations are only becoming more demanding as they expect fast, personalized service at every touch point across all digital channels and devices. Learn about the Microsoft CSS success story told from our very own internal leaders who led the transformation: featuring speakers Jeff Comstock, CVP of Dynamics 365 Customer Service product team and Bryan Belmont, CVP of Microsoft Customer Service Support team, leading the global support organization at Microsoft. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 2 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ #Microsoft #MicrosoftDynamics365 #PowerPlatform https://www.youtube.com/watch?v=7gYAg3dfigI