Enhance Dynamics 365 Customer Service app with RPA

In this feature overview video series, we highlight new capabilities included in the latest update to Microsoft Power Automate. By using Power Automates’ prebuilt automation templates for Dynamics 365 applications, you can use robotic process automation to automate commonly used manual business processes, across both your legacy and modern applications. Today we will be showing you in Dynamics 365 Customer Service, how RPA is helping call center agents rapidly validate customer credentials. In this demo, we are introducing the out-of-the-box ‘Solution’ template from Power Automate which helps agents by eliminating the manual task of using a keyboard and mouse to validate customer credentials. Check out the overview of RPA templates and Dynamics 365 by visiting: https://aka.ms/D365RPAGetStarted Get the most out of the Power Automate Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW1/PowerAutomate Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/PowerAutomate Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/PowerAutomate Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/PowerAutomate Product documentation
Find documentation for Power Automate: https://aka.ms/Documentation/PowerAutomate User community
Engage with Power Automate experts and peers in the community: https://aka.ms/Community/PowerAutomate Upcoming events
Find and register for in person and online events: https://aka.ms/Events/PowerAutomate Product trials
Get started with Power Automate: https://aka.ms/Trials/PowerAutomate #PowerAutomate #PowerPlatform https://www.youtube.com/watch?v=Gk1D2gC9wE8