Engaging customers in real time using the best channel with Dynamics 365 Marketing

In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Marketing. Event-based customer journeys enable you to react to customers’ actions in real time. Journeys can be triggered based on real-world interactions like walking into a store and connecting to Wi-Fi. Journeys can also be triggered by virtual interactions such as visiting a shopping site. The real-time nature of the journey ensures that you can respond to customers immediately and convert their expression of interest into a sale. Feature details:
– Intuitive customer journey designer optimized for event-based journeys.
– Journeys are triggered in real time so you can respond to customers immediately.
– Automatically add or remove customers from a journey based on their actions.
– Personalize the experience for every customer based on their actions during the journey.
– Create dynamic schedules for sending messages based on type of customer actions.
– Create journey branches that remind customers to perform an action and merge back to the main journey once the customer performs the action.
*Preview features will be available in North America and Europe regions. Other regions will be supported at the time of general availability. * Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW1/Marketing Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/Marketing Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/Marketing Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/Marketing Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/Marketing User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/Marketing Upcoming events
Find and register for in person and online events: https://aka.ms/Events/Marketing Product trials
Get started with Dynamics 365: https://aka.ms/Trials/Marketing Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=7iSQRKRPkbs