Engage with Track my technician in Dynamics 365 Field Service
In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Field Service. Improve your customer experience by providing visibility into upcoming service visits. Automated service visit reminders will ensure customers are ready and available when the technician arrives, eliminating wasted trips due to customer unavailability. Real-time location tracking while the technician is in route helps your customers better plan their day around a service visit.
This business value will be delivered with the following capabilities:
– Automated service schedule reminders and notifications of service time changes are sent to your customers via email and SMS. – On the day of service, send a notification informing your customer of the technician's estimated arrival time, with the ability to track the technician's progress to destination in real-time.
– Responsive user interface hosted on Power Apps portals provides easy access from any customer device. Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2021RW1/FieldService Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/FieldService Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/FieldService Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/FieldService Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/FieldService User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/FieldService Upcoming events
Find and register for in person and online events: https://aka.ms/Events/FieldService Product trials
Get started with Dynamics 365: https://aka.ms/Trials/FieldService Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSFTDyn365 https://www.youtube.com/watch?v=XziolRt0JcI