Dynamics 365 Remote Assist: Calls dashboard
In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Remote Assist. Field Service dispatchers or supervisors make critical decisions based on metrics, such as number of field visits by technicians and the use of various tools. These metrics can reveal insights that can help inform their organization on operational efficiencies and other process improvements. With this feature, Dynamics 365 administrators will now have easy access to their Remote Assist call metrics across their field workforce. Administrators will be able to view the operational dashboard for their organization by selecting Remote Assist in Dynamics 365 on desktop or mobile. Once the user has selected that tab, they'll see aggregated metrics for the Remote Assist calls in their organization to which they have access. They will be able to see metrics, such as:
• Number of Remote Assist calls.
• Average duration of calls. Administrators will be able to drill down into individual calls or filter based on various categories. They will also be able to export these metrics to a CSV or Excel file for manipulation and analysis. Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2020RW2/RemoteAssist Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/RemoteAssist Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/RemoteAssist Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/RemoteAssist Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/RemoteAssist User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/RemoteAssist Upcoming events
Find and register for in person and online events: https://aka.ms/Events/RemoteAssist Product trials
Get started with Dynamics 365: https://aka.ms/Trials/RemoteAssist Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSDyn365 https://www.youtube.com/watch?v=bme_MA9CHbc