Dynamics 365 Omnichannel – Voice: Call control improvements

In this feature overview video, we highlight new capabilities included in the latest update to Dynamics 365 Customer Service. The new Conversation control interface has intuitive icons with descriptions that help agents understand the use of the icons without having to hover over it. Get the most out of Dynamics 365 release plans – View all capabilities included in this release and visithttps://releaseplans.microsoft.com/en-US/?app=Customer+Service Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ 
Dynamics 365 Community: https://community.dynamics.com/ Free trial: https://trials.dynamics.com/Dynamics365/Signup
Subscribe to Dynamics 365 YouTube: https://www.youtube.com/c/MicrosoftDynamics365 #Microsoft  #MSFTDyn365 https://www.youtube.com/watch?v=BsI6S1etGcQ