Dynamics 365 Customer Service: Real-time language translation of messages
In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Customer Service. Customers expect to receive support in their native language. Therefore, businesses need to deliver worldwide support in multiple languages while balancing the effectiveness of service delivery against the cost to deliver support. To staff support centers with agents who cover all languages that customers speak can be challenging to maintain over time. The real-time message translation feature enables agents to support customers in a language they elect to be serviced in. This feature allows for real-time translation of messages between the customer and support agent and messages among the support agents, such as supervisors or SMEs who consult and collaborate internally.
The real-time translation feature is enabled as a plug-in that exposes APIs to bring in third-party translation services and also provides a native implementation through Azure Cognitive Services. Get the most out of Dynamics 365 Release plan
View all capabilities included in this release: https://aka.ms/Plan/2020RW2/CustomerService Product updates
Stay up to date on latest product updates: https://aka.ms/Updates/CustomerService Release calendar
Know important release milestones: https://aka.ms/Updates/Calendar/CustomerService Licensing
Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/CustomerService Product documentation
Find documentation for Dynamics 365: https://aka.ms/Documentation/CustomerService User community
Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/CustomerService Upcoming events
Find and register for in person and online events: https://aka.ms/Events/CustomerService Product trials
Get started with Dynamics 365: https://aka.ms/Trials/CustomerService Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en #Microsoft #MSDyn365 https://www.youtube.com/watch?v=H5TPWc0EIIc