Dynamics 365 Customer Service: Internal Help Desk Demo

Dynamics 365 Customer Service can be used for servicing external stakeholders like customers but can also be used for internal stakeholders such as within an enterprise internal help desk. Watch this demonstration of how Dynamics 365 Customer Service can be used by internal help desk staff to manage support inquires and use the built-in automation and AI to assist support staff in resolving issues upon initial contact. Take a look at how Power App Portals can provide a mobile friendly, self-service channel for your employees to initiate and monitor their requests. With integration with digital channels such as Web Chat or Microsoft Teams, you can engage both Virtual Agents (bots) and live support staff through rich communication no matter how your employees choose to reach out. The streamlined agent experience brings productivity tools right at the user’s fingertips and allows them to resolve more cases and focus on high priority issues. Out-of-box dashboards and metrics provide Support Managers the insights they need to drive efficiency within their teams. Interested in learning more? Reach out to us at D365difference@alithya.com. On-demand Webinar: https://www.alithya.com/en/insights/videos-and-webinars/customer-service-omni-channel We exclusively focus on the role of all service use and customer engagement activities tied to customer, field, or project service within Microsoft Dynamics 365/CRM. From case management to Omni-Channel support, this webcast will focus on everything customer care related. LinkedIn: https://www.linkedin.com/company/alithyamicrosoftpractice Contact us: https://www.alithya.com/en/contact-us Learn more about Alithya's Microsoft practice here: https://www.alithya.com/en/technology-partners/microsoft-solutions #Dynamics365 #CustomerService #HelpDesk #Demo https://www.youtube.com/watch?v=AcdH3pNhlPc