Dynamics 365 Customer Service 2022 Release Wave 2 Release Highlights
In this video, we highlight new capabilities that will be released for Dynamics 365 Customer Service in 2022 Release Wave 2. These new features will create a more unified experience for customers, agents, and supervisors. They will include:
– An enhanced layout with Customer Service workspace
– Auto-summarized conversations for Microsoft Teams users
– Preferred agent routing and call overflow enhancements
– Support for voicemail and callbacks
– New automation capabilities for creating and managing swarms in Microsoft Teams Get the most out of Dynamics 365 Customer Service – View all capabilities included in this release: https://aka.ms/Plan/2022RW2/CustomerService Product updates – Stay up to date on latest product updates: https://aka.ms/Updates/CustomerService Release calendar – Know important release milestones: https://aka.ms/Updates/Calendar/CustomerService Licensing – Improve your understanding of how to license Dynamics 365: https://aka.ms/Licensing/CustomerService Product documentation – Find documentation for Dynamics 365: https://aka.ms/Documentation/CustomerService User community – Engage with Dynamics 365 experts and peers in the community: https://aka.ms/Community/CustomerService Upcoming events – Find and register for in person and online events: https://aka.ms/Events/CustomerService Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com The opportunities don’t stop there! We urge our community to continue learning through the following resources:
Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/
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