Deliver exceptional customer service with Dynamics 365 Virtual Agent for Customer Service

Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of their service operation, along with machine learned insights to help use data to make smarter decisions about what to optimize or automate to deliver exceptional customer service. Together, Dynamics 365 Customer Service Insights and Power Virtual Agents work to identify opportunities for improvement in the delivery of exceptional customer service. Customer Service Insights identifies emerging issues before they negatively affect customers and AI-enabled Power Virtual Agents can be created to automate conversations by customer service SMEs without the need of a data scientist or developer. Learn more: http://aka.ms/customer-service-insights Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=TKb6hfkWW8I