Copilot in Microsoft Dynamics 365 Customer Service – Case Summary and Email example

This demo shows how an agent can take advantage of Copilot in Dynamics 365 Customer Service to quickly generate an optimized draft response, by using an example of a customer engaging over email. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=Hxar8N04eZE

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

https://www.youtube.com/watch?v=bRcnwx2i0aU This demo shows how an agent in conversation with a customer over chat can save time by using Copilot in Dynamics 365 Customer Service to suggest options and quickly converge on a resolution. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=bRcnwx2i0aU

13/03/2023

In "CRM"

Copilot in Microsoft Dynamics 365 Customer Service | Example with email communication

https://www.youtube.com/watch?v=LoPZMC-4tU0 This demo shows how an agent can take advantage of Copilot in Dynamics 365 Customer Service to quickly generate an optimized draft response, by using an example of a customer engaging over email. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=LoPZMC-4tU0

13/03/2023

In "CRM"

Copilot in Microsoft Dynamics 365 Customer Service - Conversation Summary and Ask-a-Question Example

https://www.youtube.com/watch?v=CQ0DWUyw0Jw This demo shows how Copilot in Dynamics 365 Customer Service helps agents with a conversation summary and by responding to questions using chat, so the agent can respond to the customer quickly. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #microsoftdynamics365 #microsoft https://www.youtube.com/watch?v=CQ0DWUyw0Jw

05/01/2024

In "CRM"