Copilot in Microsoft Dynamics 365 Customer Service – Case Summary and Email example

This demo shows how an agent can take advantage of Copilot in Dynamics 365 Customer Service to quickly generate an optimized draft response, by using an example of a customer engaging over email. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=Hxar8N04eZE