Copilot in Microsoft Dynamics 365 Customer Service

This demo highlights how Copilot in Dynamics 365 Customer Service uses generative AI to revolutionize agent productivity and customer experience across different engagement channels. It uses two examples to showcase how copilot empowers agents to leverage company knowledge sources and quickly generate optimized responses in a single click. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #MicrosoftDynamics365 YouTube for the music permissions: AU7ARYACTN7PHYWX https://www.youtube.com/watch?v=Uv7hK6o4mXo

Copilot in Microsoft Dynamics 365 Customer Service - Analytics

https://www.youtube.com/watch?v=bubVIX1ywrk Overview of Copilot related analytics in Dynamics 365 Customer Service and it's business impact. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=bubVIX1ywrk

02/01/2024

In "CRM"

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

https://www.youtube.com/watch?v=bRcnwx2i0aU This demo shows how an agent in conversation with a customer over chat can save time by using Copilot in Dynamics 365 Customer Service to suggest options and quickly converge on a resolution. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=bRcnwx2i0aU

13/03/2023

In "CRM"

Copilot in Microsoft Dynamics 365 Customer Service | Example with email communication

https://www.youtube.com/watch?v=LoPZMC-4tU0 This demo shows how an agent can take advantage of Copilot in Dynamics 365 Customer Service to quickly generate an optimized draft response, by using an example of a customer engaging over email. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #microsoftdynamics365 https://www.youtube.com/watch?v=LoPZMC-4tU0

13/03/2023

In "CRM"