Cloud Contact Center in a Box in for Dynamics 365
Cloud Contact Center in a Box is an extension of D365 All-Channel Communication Solution from CRM Dynamics "Blueprint" series, which delivers Voice, Video, Chat, SMS, Co-browse, File Sharing & more. It is available (including handling 3rd party channels such as Whatsapp, WeChat, etc.) seamlessly inside Dynamics 365, powered by Solgari. Available features in Cloud Contact Center in a Box include Different types of communication channels, Recording, Archiving capabilities, Seamless D365 Integration, Real-time Reporting and Analytics tools, Contact Center and a Tier 1 Global Carrier to provide numbers anywhere in the world. https://www.youtube.com/watch?v=zja5ZfExr7Y