Transform service experiences with a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every engagement channel. Microsoft Dynamics 365 Contact Center capabilities include: • Next-generation self-service: With sophisticated pre-integrated Copilots for digital and voice channels that drive context-aware, personalized conversations, contact centers can deploy rich self-service experiences. • Accelerated human-assisted service: Across every channel, intelligent unified routing steers incoming requests that require a human touch to the agent best suited to help, enhancing service quality and efficiency. • Operational efficiency: With generative AI-based, real-time reporting, Dynamics 365 Contact Center allows service leaders to optimize contact center operations across all support channels, including their workforce. Learn more: https://aka.ms/D365-Contact-Center #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=SD4gPnlNUYg

Learn more about the advantages and support from Microsoft in moving your business to the Cloud with Dynamics 365 Business Central. Learn more about your Cloud migration options at https://www.microsoft.com/en-us/dynamics-365/cloud-migration #microsoftdynamics365 #microsoft https://www.youtube.com/watch?v=rnmLef4t_Co

EY used its legacy CRM as an administrative tool separate from ongoing sales activities, so client-serving teams weren’t intimately engaged with the system. By bringing administration, account management, and sales activities together in one intuitive CRM platform, Microsoft Dynamics 365 Sales will be the foundation for global sales transformation at EY. In late 2023, EY rolled out Dynamics 365 Sales to 3,000 users in South Africa and Singapore, and by early 2024, locations across the US and Canada went live, bringing the total to nearly 25,000 users. By the time the global deployment is complete, approximately 75,000 additional users will be added and enjoy enhanced functionality, flexibility to integrate third-party apps, and expandability to change and grow with the firm that Dynamics 365 offers. Learn more: https://customers.microsoft.com/en-us/story/1757835892038397352-ey-global-dynamics-365-professional-services-en-united-states #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=lZWafc5UGFg