In this video, we look at an issue I ran into with not being able to create new cases, or edit existing cases with Customer Service Hub. We will explain the cause of the issue, and walk you through how to fix it. https://www.youtube.com/watch?v=LPfto1vUsX4

This video is one of hundreds of Microsoft Dynamics 365 and Microsoft Dynamics CRM tutorial videos available, for free, on the Success Portal at success.xrm.com. Check out xrm.com for new videos weekly. This video details how to create a new POP3/SMTP email server profile for server side synchronization.

Please visit xrm.com for our latest 5 free instructional videos on Microsoft Dynamics 365. Or set us as your Partner of Record to access hundreds of free videos on success.xrm.com. This video details how to remove sample data from Microsoft Dynamics 365, as well as how to add it.