Category: CRM



Watch this recorded session of the Dynamics 365/AX Solution Showcase series from MSDW to discover new and innovative ISVs. Hear from thought leaders, watch demos, ask questions, and stay for a discussion of the month's top headlines. Sponsors: -Avalara (Sales and use tax compliance automation)
-Data Masons (EDI)
-Experlogix (CPQ and order automation)
-Fastpath (Security and segregation of duties)



In FY17 we saw the launch of Dynamics 365 and the requirement for partners to join the Cloud Solution Provider program (CSP) to resell it. In FY18 we witnessed the virtual elimination the Dynamics organization within Microsoft, implementation of the One Commercial Partner program, and the launch of Dynamics 365 Business Central. In FY19, we already know the requirements for Silver and Gold competencies will be increased, the bar for 1-Tier CSP partners will be raised, and the NAV brand will be retired. In this recorded webinar, industry experts and channel veterans Scott May and Dave Wallen survey the current partner landscape, define the challenges, and introduce a variety of ways partners can navigate this very disruptive period. Topics include: -Trends and Challenges for Dynamics Partners
-Becoming a "Modern" Microsoft Partner
-Investments You May Have to Make to Stay Relevant
-Strategies for Profitably Transitioning to a Cloud Business Model
-CSP Options and Programs for Dynamics VARs and ISVs
-Other Partner Programs to Ease the Transition



On this episode we talk with Kyle McKie and Iain Wicks of RocketCRM. They co-founded the company less than a year ago to deliver Dynamics 365 CRM consulting services, but they both have years of experience with both CRM and education of various sorts. Iain recently published a two part article series on MSDW featuring 22 tips for delivering CRM training, and if you've ever had to plan software training, you'll relate. We discuss enterprise software training in general, what Dynamics 365 CRM user adoption and training looks like today, and where they are focusing their own consultancy's efforts.