Category: CRM



You've likely heard that Microsoft is discontinuing development of Microsoft Management Reporter and has already discontinued development for Microsoft Forecaster and FRx. So how can you be best prepared for a future transition to new reporting and planning software? Watch this recorded webcast with MSX Group to learn how Prospero can: -Help smooth your organization's transition from these retiring products
-Replace both Forecaster and FRx/Management Reporter in a single, integrated application
-Reduce your maintenance and setup work by using the same building blocks for reports and budget input screens
-Improve analysis with built-in, interactive charting capabilities
-Eliminate clutter by allowing you to publish only those reports you want to publish



Microsoft Dynamics AX, enterprise resource planning (ERP), powered by Edgewater Fullscope (http://www.fullscope.com), software for process, discrete and mixed mode manufacturers, delivers the capabilities needed to help achieve compliance, efficiency and quality requirements, plus meet customer satisfaction and profitability goals. Learn More About Edgewater Fullscope:
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On this episode we welcome back Jeff Bacon and Elliot Fishman of Catapult ERP. Elliot recently published a two part piece on MSDW that explains how his firm will adapt its business model to serve clients in a SaaS era that no longer aligns with older time and materials or fixed price models for services delivery. Cloud adoption, a preference for subscription pricing, and a trend away from customization in favor of packaged add-on solutions all lead Fishman and Bacon to the conclusion that services firms that want to survive in this era must rethink their engagement model from the ground up. Show notes: 2:00 – The changing tendencies of the customer engagement model – from upfront investment to consumption 5:45 – Software deployment as a risky enterprise for customers (historically) 10:00 – Where's the risk today? 12:45 – Are Dynamics 365/CRM and NAV customers trending toward standard ISV solutions? 17:30 – How digital engagement is driving decisions. 22:15 – The challenge of creating meaningful career paths with the right skills but accessible to more people. 25:40 – How does a partner help clients understand the difference between older and newer engagement models. 27:45 – What a SaaS model ought to mean for a reallocation of resources 32:00 – Highlights of the eight point plan – the executive level 36:00 – Can a new model empower customers and service providers?