Share in our passion for learning and "Learn for Success" with our personalized CRM academy. For more training videos, visit: http://www.crmdynamics.com/learning-learning-academy-preview/ Learn more about how we can implement Microsoft Dynamics CRM for you: http://www.crmdynamics.com/ https://www.youtube.com/watch?v=7py-mqzaet0

This video tutorial demonstrates how to gather customer responses and feedback from the Voice of the Customer feature within Microsoft Dynamics 365. Please click the link below to receive your free trial:
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In this video we look at the new Omni-Channel solution for Dynamics 365, Live Assist powered by Café X. In this first video we show you how to setup the solution, and what the agent experience looks like in Dynamics 365. We will show you how to interact with customers, use many of the different features, and how to Co Browse with your customers. https://www.youtube.com/watch?v=rVqVr5nWE3w