If you want to learn how you can best use the Support tickets and cases that are included with Dynamics 365 this webinar is for you! We've wrangled in our top support personnel to let you know the best practices that your business can implement. The webinar will cover:
– How you can use cases to track incidents
– An explanation of how routing rules can help you assign tickets to individuals
– Using the Knowledge Base to your advantage
– Q&A https://www.youtube.com/watch?v=XUO7utrEonI
Welcome to the MSDW Podcast, I'm Jason Gumpert, editor at MSDynamicsWorld.com. On this episode I talk with Eric Kimberling of Third Stage Consulting. As an independent advisor, Eric keeps his eye on multiple ERP solutions and vendors, so he sees the ERP selection and deployment process from a unique angle. We discuss the competitiveness of Dynamics 365 solutions compared to other vendors' cloud solutions, trends in project planning, and how buyers are dealing with their legacy IT investments in today's marketplace. Show notes: How do customers figure out whether they are ready for a cloud solution? How is the marketplace taking to the Dynamics 365 cloud value prop? Why are companies taking an incremental approach to cloud ERP, rather than lift-and-shift? Is Microsoft's pursuit of new ERP business vs upgrading existing customer base similar to its competitors? Choosing between SAP S4/HANA and D365FO – risk, scope, flexibility, speed, and more. Navigating multi-cloud and hybrid IT ecosystems. Why Eric has been cautious on jumping on the cloud bandwagon.
In this video Fullscope's Director of Business Outcomes, Patrick Lewis discusses Fullscope's D365 University training programs – the Rapid Training Program and the Corporate Training Program. Discover how to become a high performing organization through our training programs. Learn more about D365 University: https://www.fullscope.com/d365-university/ Learn More About Edgewater Fullscope:
Edgewater Fullscope Website: http://bit.ly/Fullscope
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Contact us today: https://www.fullscope.com/contact-us/
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