Learn about the tax engine functionality in Microsoft Dynamics 365 for Finance and Operations. This video explains what the tax engine is and demonstrates how you can use it with the platform update 12, India localization of Microsoft Dynamics 365 for Finance and Operations. To learn more, visit: https://docs.microsoft.com/en-us/dynamics365/unified-operations/financials/general-ledger/tax-engine https://www.youtube.com/watch?v=jAFpEBOtNWI

Learn how Unified Service Desk for Microsoft Dynamics 365 provides aggregate customer information from different areas in Dynamics 365 into an integrated desktop giving you a 360° view of the customer interactions. This webinar session will highlight how agents can get immediate access to business critical information and quickly engage with customers/address queries and issues. We will also be covering: What is Unified Service Desk?
– How does it work with Microsoft Dynamics 365/CRM?
– Why use it? – Call Center challenges and how USD can help
– Demo – installation & configuration, Live agent Preview https://www.youtube.com/watch?v=IhyMTjJ-9_U

On this episode we talk with Josh Greenbaum (@josheac) of Enterprise Application Consulting. Josh has covered Microsoft and other major players in the enterprise business solutions space for many years now and was at Microsoft's recent Business Applications Summit as part of an analyst briefing that coincided with the event. Josh chats with us about the state of Dynamics 365 for Finance and Operations in the context of the competitive landscape, and he shares his latest new perspective on where some of the technology cycles are at more broadly in areas including citizen developer trends, integration, and automation. Show notes: 1:40 – Impressions on the revealed data about the Dynamics 365 user adds and implementation times 10:00 – An inflection point in the market, and how D365FO faces the competition and nails their validity in the market. 12:00 – Pressure to deliver cloud projects quickly and successfully 14:00 – Faith in the extensibility drive? 22:00 – Buyer advice – where the big problems and opportunities exist today (and how LCS fits in) 25:30 – Why Microsoft has an opportunity to differentiate from Google and Amazon on cloud solution management 29:30 – AI and process automation – where is that segment of the market today? https://www.youtube.com/watch?v=H-KccExxLok