CRM has been an accepted enterprise software market segment for decades at this point, but debate still rages about where to seek the next great opportunities for growth and innovation. Analyst Denis Pombriant of Beagle Research, sees consolidation around broad centralized platforms as one of the next big trends of CRM-related technology and economic impact. He recently wrote about his outlook for the CRM market in next decade for MSDW and we wanted to continue the discussion around topics like consolidation, platforms, industry-specific solutions, and the technology that could have the biggest direct impact. In addition to advisory services in the enterprise software space, Denis has written three books, including, "Solve for the Customer," and "You Can't Buy Customer Loyalty, But You Can Earn It." Most recently Pombriant published, "The Age of Sustainability," about the economic and technical solutions to global warming. Show notes: 4:15 – SaaS and Cloud interrelationship – what drives what? 7:45 – Why will platform drive the CRM ecosystem in the coming years? 11:15 – What industries are ready for a new generation of CRM applications via platform opportunity? 15:00 – Making micro-vertical scenarios a reality 19:00 – Will any ISVs dedicated to the Microsoft business apps platform establish themselves as major vendors? 25:00 – The evolving role of channel partners 27:30 – The opportunity for software vendors to compete on pricing and licensing 30:00 – What else Denis has planned for 2019 https://www.youtube.com/watch?v=tFj9rJI9vOA

Discover how Helsinki University Hospital and Uusimaa Hospital District, a joint authority formed by 24 Finnish municipalities, comprising multiple hospitals across southern Finland, used Microsoft cloud solutions to create a Virtual hospital. This Virtual hospital uses Microsoft Dynamics 365 which provides digital health services that improve patient access to quality care, reduce costs, and enable healthcare providers to treat more patients in less time. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/ Free trial: https://trials.dynamics.com/Dynamics365/Signup Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365 Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/ Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/ Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en https://www.youtube.com/watch?v=-7ItenhqldA

Our Microsoft Dynamics AX to 365 upgrade journeys podcast series continues (catch up on parts one and two) with a very different perspective: the observations of a Dynamics AX 2012 customer still in the planning stages of their next upgrade. Kenny Mullican is CIO of Paragon Films, a plastics manufacturer based in Oklahoma and a Dynamics AX 2012 R2 customer. Paragon Films is the perhaps a perfect AX 2012 manufacturing customer. They use most AX modules, work across multiple sites, and, thanks to Kenny's team, have managed a stable, standards-based, lightly customized (relatively speaking) ERP solution for several years. Now Kenny and his team are in the process of evaluating where to take their ERP solution in the future. An upgrade to Dynamics 365 for Finance and Operations would seem to be the logical path, but there are questions. Chief among them: Is Microsoft ready with the tools and How much will this effort cost? Or to put it another way, is it still an upgrade if it costs more than the original ERP deployment four years ago? For a company that doesn't see value in a shift from capital expenses to greater operating expenses, is an on-premises deployment the only viable option? Kenny walks through his team's approach to AX 2012, what he has learned so far about his D365FO upgrade options, and the questions that still remain. We are also joined once again by ERP and AX veteran Peter Joeckel of TurnOnDynamics to share his perspective on both manufacturing and AX upgrades. Show Notes: 3:00 – Paragon Films' AX deployment and ERP history 6:30 – Why Paragon Films still sees room for improving and expanding their use of AX 9:00 – Looking down the road to a D365FO upgrade: "It has to happen at some point" 14:00 – Could Microsoft push back end of support for AX 2012? 16:00 – Can partners transfer understanding from past AX to D365FO upgrade experiences to the next upgrade project? 19:30 – The type of project estimates that AX customers are getting for D365FO upgrades 24:30 – Adjusting from an AX level of access to a more restricted cloud solution 27:00 – Why the operational expense of monthly per user fee of a cloud model doesn't appeal to all AX customers 29:00 – Other concerns that a manufacturer has about going to the cloud https://www.youtube.com/watch?v=3uOqNpIwvMM