In this video, discover the exciting new features coming to Dynamics 365 Contact Center in 2025 release wave 1. Maximize your experience with Dynamics 365 and Power Platform by exploring the detailed release plans at https://learn.microsoft.com/dynamics365/release-plans/ But that's just the beginning! We encourage our community to keep learning with the resources provided below: – Dynamics 365 Blog: https://www.microsoft.com/dynamics-365/blog/ – Dynamics 365 Community: https://community.dynamics.com/ – Power Platform Blog: https://www.microsoft.com/power-platform/blog/ – Power Platform Community: https://powerusers.microsoft.com/ #microsoft #dynamics365 #microsoftdynamics365 https://www.youtube.com/watch?v=-4yjhGVDLZI

In this video, discover the exciting new features coming to Dynamics 365 Sales in 2025 release wave 1. Maximize your experience with Dynamics 365 and Power Platform by exploring the detailed release plans at https://learn.microsoft.com/dynamics365/release-plans/ But that's just the beginning! We encourage our community to keep learning with the resources provided below: – Dynamics 365 Blog: https://www.microsoft.com/dynamics-365/blog/ – Dynamics 365 Community: https://community.dynamics.com/ – Power Platform Blog: https://www.microsoft.com/power-platform/blog/ – Power Platform Community: https://powerusers.microsoft.com/ #microsoft #dynamics365 #microsoftdynamics365 https://www.youtube.com/watch?v=zfLHTWdHwlk

This episode is sponsored by Evenica. On this episode, Kelly Mazur, Marketing Director at Evenica, shares her biggest takeaways from this year's NRF Retail Big Show conference. Mazur details what Microsoft Dynamics 365 Commerce capabilities she and others demo'd for the retailers in attendance, and she shared the two major themes showcased across the Microsoft booth. She also discusses commerce trends from the expo floor and shares retail predictions for 2025. AI was no doubt a hot topic again this year, but in this podcast episode we give specific use cases that were prominent across the event. For more information about working with Evenica, please visit Evenica.com. https://www.youtube.com/watch?v=AR6lTs0YD0c