Transform customer service through automation with Microsoft Dynamics 365. The Customer Intent, Customer Knowledge Management, and Case Management agents for Dynamics 365 Customer Service and Dynamics 365 Contact Center help contact centers transform customer experiences across self-service and human-assisted service. • The Customer Intent Agent enables evergreen self-service by continuously discovering new intents from past and current customer conversations across all channels, mapping issues and corresponding resolutions maintained by the agent in a library. • The Customer Knowledge Management Agent ensures knowledge articles are kept perpetually up-to-date by analyzing case notes, transcripts, summaries and other artifacts from human-assisted cases to uncover insights. • The Case Management Agent for Dynamics 365 Customer Service streamlines case management to reduce handle time and ease the workload on service representatives. Learn more: https://msft.it/6052Ufzpr #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=zZwA3cnNi2A

The Scheduling Operations Agent for Dynamics 365 Field Service helps dispatchers optimize technician schedules in real time, adapting to changing conditions throughout the workday. By accounting for factors such as traffic delays, double bookings, and last-minute cancellations, the agent minimizes conflicts and gaps, ensuring efficient technician deployment and improved on-time delivery. Learn more: https://msft.it/6055UfzT3 #Microsoft #MicrosoftDynamics365 https://www.youtube.com/watch?v=FsYVCyW8J1M

This episode is sponsored by Mekorma. On this episode, Brendan Coffey, Director of Revenue at Mekorma, dives into the company’s evolution within the Microsoft Dynamics 365 Business Central ecosystem and discusses how businesses are modernizing their accounts payable (AP) processes. The company's years of experience working with on-premises ERP technology and with the technical aspects of ERP migration give them unique insights into the growing adoption of Business Central, Brendan explains. But modernization and migration initiatives are not without their challenges, and we discuss trends and guidance for organizations planning for their ERP future. Brendan also provides an update on Mekorma's v1.0 product launch for Business Central. He tells us what makes their solution unique, shares customer stories, and explains the company's approach to partnering in the BC ecosystem. More from Mekorma: Schedule a discovery call with a Mekorma expert today to discover how we can optimize your Accounts Payable process, tailor solutions to your unique business needs, and help you overcome current challenges. (https://mekorma.com/linked-webpages/book-an-ap-automation-software-demo) https://www.youtube.com/watch?v=CkmoE5KdVnc