Microsoft Dynamics 365 Contact Center is built for the era of agentic CX. See how AI and automation are transforming customer service—delivering faster, more personalized support across voice, chat, SMS, email, and social. With intelligent workflows, real-time insights, and a unified, AI-ready platform, organizations can streamline operations, reduce costs, and accelerate the shift to autonomous service. Learn how Dynamics 365 is redefining the contact center https://msft.it/6057SIQ0S #Microsoft #Dynamics365 https://www.youtube.com/watch?v=At15clXiH-8

In this episode, our guests from SignUp Software and Eftsure use AP automation as an entry point into a bigger story: how finance leaders are becoming cybersecurity leaders. Our guests, Rob Ashe of SignUp and Gabe Garcia of Eftsure, discuss the organizations' strategic partnership, why it will help Dynamics 365 Finance & Operations users, and the role of financial automation in fortifying against modern threats. Framed by insights from Eftsure's 2025 Cybersecurity Guide for CFOs, this conversation dives into why today’s fraud landscape demands adversarial thinking, how practices like red teaming are reshaping finance functions, and what it takes for CFOs to lead their organizations into a new era of digital resilience. https://www.youtube.com/watch?v=tdQ98YqcYao

Meet Beatrice Cannon, a Digital Specialist for Security solutions at Microsoft, who shares her experience using Copilot and Sales Agent to streamline her workflow, prioritize high-value opportunities, and enhance her productivity. Discover how AI tools are revolutionizing the way sellers work, enabling them to focus on what they do best—connecting with customers and closing deals. Learn more: https://www.microsoft.com/en-us/microsoft-365/blog/2025/03/05/new-sales-agents-accessible-in-microsoft-365-copilot-help-teams-close-more-deals-faster/?msockid=308b57a669e16d2c29ff43a968cc6c56 #MicrosoftDynamics365 #Microsoft #AgenticCRM https://www.youtube.com/watch?v=aYUBW6-4km4