During this episode of AI in Action, Microsoft Corporate Vice President Jonathan Hunt concludes his 2-part conversation with 1-800-Flowers.com CIO Arnold Leap. In part 1, Arnie shared insights on using AI and cloud solutions to enhance customer experiences and provided advice for leaders looking to advance their businesses with AI. Part 2 dives into AI strategies for retailers, focusing on personalization, privacy, and governance. Arnie also shares his views on the top AI use cases that are poised to deliver the most business value for the retail industry. In case you missed it, you can catch up on part 1 here: https://msft.it/6051qqOc7. 00:14: Transforming the next-gen customer experience with AI 05:28: Top AI use cases for retail Key Links Follow Arnie Leap on LinkedIn: https://msft.it/6052qqOcC Follow Jonathan Hunt on LinkedIn: https://msft.it/6053qqOch Learn more about 1-800-Flowers.com: https://www.1800flowersinc.com/
Learn more about Dynamics 365 Contact Center: https://msft.it/6056qqOY8 Learn more about Microsoft Dynamics 365: https://msft.it/6057qqOYD #Microsoft #MicrosoftDynamics365 #AI https://www.youtube.com/watch?v=6sMdfOX7hQg

In this episode of the BizApps Marketing Minutes podcast, Adam Berezin welcomes Rick McCutcheon—Microsoft MVP and expert in sales process design and social selling—for a deep dive into modern channel sales strategies in the Microsoft Business Applications ecosystem. They explored the evolution of channel sales, the shifting dynamics between ISVs, SIs, and customers, and how partners can better educate, differentiate, and align with Microsoft to drive success in 2025. Here are three key takeaways from their conversation: * Partners must shift from reactive to proactive engagement * Thought leadership and specialization build credibility * ISVs and partners need to co-sell and co-market smarter More MSDW Marketing videos: https://msdwmarketing.com/videos/
MSDW: https://msdynamicsworld.com https://www.youtube.com/watch?v=9WmmxTzC3Cg

This episode is sponsored by PayTrace. Security and automation are top of mind for most CFOs and finance teams this year, especially when it comes to payments and accounts receivable. For Dynamics Business Central users, embedded payments can solve both pain points. Our guests, Jeremy Boogaart and Carlton Ortega of PayTrace, share the latest enhancements to Trace AR for Business Central. We talk feature updates, the team's collaboration with early adopter customers of Trace AR, and a bit about the product roadmap. And the PayTrace team will be at upcoming events, including Directions North America 2025 and DynamicsCon. They tell us more about what you can expect to learn from them in-person. If you're interested in hearing more about what's new with Trace AR for Business Central and how it can help your team, contact sales@paytrace.com or stop by one of PayTrace's two booths at Directions NA, Premier Sponsor Exhibit Booth: 115 and Expo Booth: 224 https://www.youtube.com/watch?v=VQcYEEURa0I