Discover how Dynamics 365 Customer Service transforms every interaction with AI-powered automation, autonomous agents, and intelligent insights. From conversational self-service to assisted support and beyond, this end-to-end solution helps you resolve issues faster, boost agent productivity, and deliver exceptional customer experiences—at scale. Learn more: https://msft.it/6055sEKFP https://www.youtube.com/watch?v=-aHlgpTOi1w
On this episode we are talking to some of the experts who presented at the Summit North America Roadshow event in Seattle this week, where members of the Dynamics 365 community came together to hear from Microsoft and their peers about D365 applications, Power Platform, and the broader technology landscape that they face. Microsoft kicked off the event with a tour of some of the latest Power Platform AI features in their plan designer, which recently reached GA, as well as the latest preview feature, generative pages. That focus on AI-driven capabilities became a theme of the day, woven in with other functional and technical topics. To better understand what Microsoft's product evolution and efforts mean, we spoke with three enterprise software veterans for more perspective on topics like user adoption, sharing lessons about early AI solution development efforts, the impact on people's jobs, individual vs organizational solutions, and how to focus on outcomes. Our guests for this episode are: Luciano Cunha, CEO of STAEDEAN Khaled Nassra, Founder of Enki Consulting JC Quintana, author and Microsoft alliance director at Experlogix https://www.youtube.com/watch?v=n8AziGzjbY4
See how Microsoft is redefining service with a connected platform that spans the entire customer journey—from AI-powered contact center and case management to intelligent field service. With Copilot and autonomous agents driving speed and scale, you can resolve issues faster, personalize every interaction, and deliver seamless service across all channels and roles. Watch now to see unified, AI-first service in action. Learn more: https://msft.it/6059sEJiL https://www.youtube.com/watch?v=QlilnHDC2IE