In this video, discover the exciting new features coming to Dynamics 365 Contact Center in 2025 release wave 2. Maximize your experience with Dynamics 365 and Power Platform by exploring the detailed release plans at https://learn.microsoft.com/dynamics365/release-plans/ But that's just the beginning! We encourage our community to keep learning with the resources provided below: – Dynamics 365 Blog: https://www.microsoft.com/dynamics-365/blog/ – Dynamics 365 Community: https://community.dynamics.com/ – Power Platform Blog: https://www.microsoft.com/power-platform/blog/ – Power Platform Community: https://powerusers.microsoft.com/ #microsoft #dynamics365 #dynamics365contactcenter https://www.youtube.com/watch?v=MYl0lN5_-L8

This episode is sponsored by XPLUS. On this episode we are diving into key changes in license enforcement in Dynamics 365 F&SCM with Bartosz Szpiech, vice president of product at XPLUS. We begin by discussing what has changed in the licensing model from AX 2012 to Dynamics 365 and how it is changing in the coming months in ways that will have important implications for customers still planning a move from on-premises to cloud, as well as for existing D365 customers. And while many customers will be able to adapt without too much disruption, there will be scenarios in which organizations could face a major impact to license costs and user management. We also discuss how security setup projects have evolved and how user security governance, or USG, can support license optimization and compliance going forward. Resources: D365 Licensing Guide – https://www.microsoft.com/en-us/licensing/product-licensing/dynamics365 USG – YouTube 1 hour walkthrough – https://www.youtube.com/watch?v=7XOugnAmFi8 USG Masterclass – 2 hours material with registration from Executive Automats – https://www.executiveautomats.com/dynamics-365-fscm-security-masterclasses Technet – https://learn.microsoft.com/en-us/ Contact Bart – Bartosz.Szpiech@xplusglobal.com https://www.youtube.com/watch?v=u7sD3sjOM1w

Early in Microsoft's FY26, managers in the sales and channel organizations have worked to explain important program changes that will impact partners in the Dynamics 365 and Power Platform space. At the recent Biz Apps Partner Executive Summit 2025 event, attendees heard from a variety of Microsoft representatives who presented sales strategy and the reorganized structure that attempts to blend business applications with modern work. Partners also heard about Microsoft's new and updated incentives, vision for AI agent sales in the enterprise, and revised sales plays across industries and segments. Joe Corigliano was one of the key organizers of the event from Dynamics Communities and he joined us after the event ended to recap some of the highlights like memorable insights from speakers, some of the MSDW event coverage, and partner reactions to Microsoft's outlook on selling AI agents. https://www.youtube.com/watch?v=OOljg6zi7aw